Our terms.

Last updated October 8, 2026

These terms cover the websites and AI receptionists Swift Automations builds and runs for your business. We kept them short and in plain language. By paying for a plan, you agree to them.

Who we are

Swift Automations is a small business based in Chicago, Illinois. You can reach us at contact@swiftautomations.io or (773) 717-9121.

What you're buying

Website plan. We design and build your website, host it, keep it secure, and make small updates each month, like new prices, hours or photos.
AI receptionist plan. We set up and run a virtual receptionist that answers your business calls, with up to 500 call minutes a month.
Website + AI receptionist. Both of the above.

Current prices and what each plan includes are on our pricing page. Bigger changes, like new pages or a full redesign, are quoted separately before we start.

Payment

When you sign up, you pay the one-time setup fee plus your first month.
Your plan then renews every month on the same date, and we charge the card or bank account you paid with. Payments are processed by Stripe.
If a payment fails, Stripe will try again and email you. If it still can't be collected, we may pause your service until it's paid.
Your price won't change during a month you've already paid for. If we raise prices, we'll tell you at least 30 days before your next payment.

Canceling

Plans are month to month. There's no long-term contract, and you can cancel anytime through your client portal or by emailing us.
When you cancel, your service keeps running until the end of the month you've already paid for. We don't refund partial months.

Setup fee refunds

If you cancel before we start building, we'll refund your setup fee in full.
Once work has started, the setup fee isn't refundable, because it pays for work we've already done.

AI receptionist minutes

Each AI receptionist plan includes up to 500 call minutes a month. Unused minutes don't roll over.
If your calls go over 500 minutes in a month, we'll contact you to agree on a plan that fits before we charge anything extra.

What we need from you

Accurate information about your business, like services, prices and hours, and replies to our questions. The sooner we hear back, the sooner you're live.
For the AI receptionist: setting up call forwarding with your phone provider (we'll walk you through it), and letting us know when your hours, prices or services change.
The right to use anything you send us, like logos and photos.

About the AI receptionist

It tells callers they're speaking with a virtual assistant and that the call is recorded. Some states, including Illinois and California, require consent from everyone on a call before it's recorded, so every call starts with that notice.
It works hard to answer questions and book appointments correctly, but like any AI it can make mistakes. Check your call summaries, and tell us when something should be handled differently.
It isn't an emergency service and can't replace calling 911.

Who owns what

Your website is a service we build, host and run for you. The design, code and hosting stay with Swift Automations, so if you cancel, your website goes offline at the end of your last paid month. We don't hand over the site's files.
Your business name, logo, photos, text and domain name are always yours. If we register a domain for you, it belongs to you, and we'll help you move it if you leave.
Call recordings, transcripts and summaries for your business are kept for you, as described in our privacy policy.

Outages and responsibility

We use trusted companies for hosting, phone service and AI, and we work to keep everything running, but we can't promise there will never be an outage.
We aren't responsible for indirect losses, like missed bookings or lost profits. Our total responsibility for any claim is limited to what you paid us in the 3 months before it.

Ending service

We may end service if payments can't be collected, or if our service is used for anything illegal or abusive, like spam calls. When we can, we'll give you notice first.

Changes to these terms

If we change these terms, we'll update this page and the date at the top, and we'll email current clients about changes that affect them.

Governing law

These terms are governed by the laws of the State of Illinois. Questions? Email contact@swiftautomations.io.